Report an Issue

If you would like to report a customer care issue regarding your home, please use the contact form below. Alternatively, you can call our Customer Care Team on
0345 307 3617.

For emergencies only, please refer to Emergency Contact.

If have recently moved into your home and have not yet agreed your 28-Day Courtesy Visit with the site team, please contact your Site Manager in the first instance. If you have not yet signed off your 28-Day Checklist, any new non-emergency items will not be attended to until this existing list is completed. Please refer to the Customer Charter for further information on this process.

Report an Issue

  • Please use this area to provide details of the issue in question.
  • If you wish to attach images of the issue, you may do so here.
    Drop files here or

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Terms and Conditions:

This information is for guidance only. These particulars should not be relied upon as accurately describing any of the specific matters described by any order under Property Misdescriptions Act 1991. Although every care has been taken to ensure that this information is correct, this information does not constitute a contract, part of a contract or warranty. All computer generated images, illustrations and photographs are indicative and for illustrative purposes only, and typical of the Spitfire Bespoke Homes product. Site plans and floor plans are not to scale and dimensions should not be relied upon for flooring or furniture placement. Furniture is not included. Any landscaping shown is indicative only, please refer to landscaping layout for full details.