If you would like to report a customer care issue regarding your home, please use the contact form below. Alternatively, you can call our Customer Care Team on
0345 307 3617.
For emergencies only, please refer to Emergency Contact.
If have recently moved into your home and have not yet agreed your 28-Day Courtesy Visit with the site team, please contact your Site Manager in the first instance. If you have not yet signed off your 28-Day Checklist, any new non-emergency items will not be attended to until this existing list is completed. Please refer to the Customer Charter for further information on this process.