Customer Care

The following pages will assist you to report an issue online, find out who to contact if you have an emergency with your home, review our complaints process, answer FAQs and provide further advice on your Homeowner Warranty and provide information on our Customer Charter.

If you cannot find the information you are looking for online, please contact our Customer Care Team on 0345 307 3617 between the hours of 9am and 5pm, Monday to Friday.

Terms and Conditions:

This information is for guidance only. These particulars should not be relied upon as accurately describing any of the specific matters described by any order under Property Misdescriptions Act 1991. Although every care has been taken to ensure that this information is correct, this information does not constitute a contract, part of a contract or warranty. All computer generated images, illustrations and photographs are indicative and for illustrative purposes only, and typical of the Spitfire Bespoke Homes product. Site plans and floor plans are not to scale and dimensions should not be relied upon for flooring or furniture placement. Furniture is not included. Any landscaping shown is indicative only, please refer to landscaping layout for full details.