COVID-19: An update

UPDATED: 4 November 2020

Throughout the ongoing Coronavirus pandemic, Spitfire Bespoke Homes continues to regularly monitor the situation and review business operations accordingly. The safety of our customers, staff and suppliers remains paramount and we will continue to follow the guidelines and advice of Government, the World Health Organisation, Construction Leadership Council and the Home Builders Federation.

Despite new coronavirus restrictions coming into force across England from 5 November 2020, Spitfire Bespoke Homes’ sales offices and show homes will remain open to view on an appointment-only basis in line with Government guidance. In response to the coronavirus pandemic, we have implemented a number of measures for the safety of both our customers and staff, and we request that these are observed at all times when visiting our sites.

If you would like information regarding any of our properties, please refer to our New Homes Collection.

Customers

Visiting sales offices & show homes

Our sales offices and show homes are available to view on an appointment-only basis.

This practice is designed to help manage the flow of visitors, ensuring that social distancing is possible and providing an opportunity for surfaces to be wiped down between appointments.

Find out more about what to expect when visiting our Sales Offices and Show Homes.

For information regarding any of our properties, to submit an enquiry or schedule an appointment, please refer to our New Homes Collection.

Existing customers

For customers scheduled to complete on the purchase of a new home, you will be made aware of any delays which may impact your completion date as a result of COVID-19. If you have any further concerns, please contact us.

If you are currently within your 2-year Homeowner Warranty and have an issue with your home which requires our attention, we will attend to works in line with social distancing guidelines.

If you have a Customer Care appointment scheduled, but you are currently self-isolating then it is imperative that you inform us of this in advance so we can rearrange.

Staff

Office-based employees

Staff who are based at our head office in Solihull are currently working from home in line with Government guidance. If you have a meeting scheduled, please contact the organiser for alternative arrangements.

Site-based teams

On-site construction works continue, with staff and sub-contractors adhering to Construction Leadership Council (CLC) guidelines. Construction activity is being carefully managed in partnership with our supply chain to ensure that strict working practices are respected, for the safety of our employees, suppliers and the wider public.

Suppliers and subcontractors

We will continue to work closely with suppliers and subcontractors during this difficult time.

We recognise that these are testing times for all businesses and on-site production is limited; we are in regular communication with our supply chain to manage the situation and ensure that Government guidelines around social distancing are observed.

In these unprecedented times we hope you remain safe and healthy and we thank you for your patience and understanding as we continue to work through the challenges surrounding COVID-19.

Terms and Conditions:

This information is for guidance only. These particulars should not be relied upon as accurately describing any of the specific matters described by any order under Property Misdescriptions Act 1991. Although every care has been taken to ensure that this information is correct, this information does not constitute a contract, part of a contract or warranty. All computer generated images, illustrations and photographs are indicative and for illustrative purposes only, and typical of the Spitfire Bespoke Homes product. Site plans and floor plans are not to scale and dimensions should not be relied upon for flooring or furniture placement. Furniture is not included. Any landscaping shown is indicative only, please refer to landscaping layout for full details.